Insights and practical advice on AI for executive teams
The GCC is partnering with Aide to deploy governed AI agents at Canadian credit unions. What the partnership is, how an engagement runs, and which member requests AI should and should not touch.
Picking the first AI automation is a scoring problem. The method we use with Canadian credit unions: where to look, how to score candidates, and the three gates before building any AI workflow.
BCU Financial's COO Jim Kozack shares why the credit union chose a bespoke, in-house AI coaching journey over remote training, what they've built so far, and what he'd tell other credit unions thinking about where to start with AI.
Most mid-sized financial institutions aren't behind on AI because they're ignoring it. They're behind because they're approaching it the wrong way. Here are the five most common mistakes we've seen at The GCC.
The member relationship isn't being threatened by AI. It's being eroded by hold times, stretched agents, and unresolved calls. Here's where AI belongs in the contact centre and where it doesn't based on our experience at The GCC.
Most executives know they need to move on AI, they just don't have a policy in place. Here are three principles to start with when building your organization's first AI policy.
Start with a free 30-minute call, or download the AI Policy Template to get a head start.